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  • How long does shipping take?
    Please allow 4-7 days from your order date for your products to arrive
  • How much does shipping cost?
    We charge a flat rate of 6 dollar shipping but we are subject to change this price at any time and this will be reflected at checkout
  • What is your return policy?
    Any online orders of Sarti Skincare are final sale due to the nature of our products. If the wrong item was purchased we may allow for an in-person exchange of unopened and unused products at our own discretion
  • What if I have a reaction to a product
    Unfortunately, we cannot guarantee our products will work for every unique individual's skin and because of this we cannot accept returns due to reactions. We recommend booking a virtual appointment with our licensed esthetician prior to purchasing Sarti Skincare exfoliating products or Acne Gels to try to reduce the likely hood of any allergic reactions. You can book an appointment at
  • What if my items arrive damaged
    If your items arrive broken or damaged please contact us immediately and we will work with you to get your products replaced.
  • How do I book an in-person appointment for a facial?
    You can visit us in person and work one on one with our licensed esthetician and certified acne specialist, Sophia Sarti at The Face Place Acne + Esthetics located in Commerce Township, Michigan. You can book appointments at
  • Is Sarti Skincare only for acne prone skin?
    No, Sarti Skincare provides incredible anti-aging, brightening, and hydrating results, making it great for all skin types and concerns
  • What are the benefits of a cream cleanser vs gel
    Our cream cleanser removes makeup, dirt, oil, and impurities without stripping the skin and damaging our natural protective skin barrier. The formula is hydrating with a non-greasy light weight feel.
  • Is Acne Gel good for all types of acne?
    We recommend Acne Gel for all types of acne such as inflamed, non-inflamed and cystic.
  • Will Acne Gel irritate my skin?
    Acne Gel is a benzoyl peroxide gel that kills acne-causing bacteria by oxygenating the pores. We recommend wearing SPF daily when using this product and starting out using a timed schedule for the first 2 weeks to help prevent irritation. You should only use this product in the evening and do not mix with product with other exfoliants or acne treatments. Do not apply this product around the under eyes or neck. We highly recommend booking a in-person or virtual appointment before starting this product. Timed Schedule: After cleansing apply 4 pumps of Acne Gel as a mask Days 1-3 wear for 15 minutes, then wash off with cleanser Days 4-7 wear for 30minutes, then wash off with cleanser Days 8-11 wear for 60 minutes, then wash off with cleanser Days 12-14 wear for 2 hours, then wash off with cleanser
  • Can I wear moisturizer with Acne Gel
    Yes we recommend applying one or both of our moisturizers on top of Acne Gel in the evening
  • Is Hydra Burst Serum hyaluronic acid?
    No, Hydra Burst Serum's main ingredient is Beta Glucan. Beta Glucan is 20% more hydrating than hyaluronic acid and helps to hydrate the skin, calm redness and inflammation and is high in antioxidants that help to slow pre-mature aging.
  • Who is Clear Confidence good for?
    Clear Confidence serum is beneficial for fungal and bacterial acne, as well as skin with brown or red pigmentation. It also helps to smooth fine lines over time. For more effective age management we recommend the A+ Serums
  • Can I apply A+ on my neck
    We advise against applying A+ Serums to the neck and décolleté because the skin in these areas is delicate. Eye Candy retinol and peptide eye serum doubles as a neck cream. Use 1-1.5 pumps of Eye Candy on the neck area to soften and help prevent wrinkles, sun damage and premature aging
  • Which moisturizer should I choose?
    Peptide Power Lotion is recommended for inflamed acne, oily skin, rosacea, skin with pigmentation, and aging skin. Cell Revival is recommended for normal to dry skin types, skin that has a damaged barrier, is dry or dehydrated, eczema prone, or psoriasis prone. During the warmer months in Michigan we recommend using either Peptide Power or Cell Revival, in the cold and dry winter months most of our clients layer both Peptide Power and Cell Revival morning and night.
  • How often should I apply SPF
    It's important to wear 4 pumps of DayDream SPF30 every day, even if it's winter, even if you're staying indoors and yes, even if it's cloudy. If you're spending lots of time outside in the summer you should reapply your SPF every 2 hours.
  • Can I use Eye Candy in the morning?
    No, only use Eye Candy in the evening. Eye Candy is a retinoid eye serum that gently exfoliates helping to reduce fine lines, wrinkles, pigmentation and provides anti-oxidant anti-aging support. You only need to use a 1/3-1/2 pump of Eye Candy for both under-eye areas.
  • Is A+ Serum good for wrinkles?
    Yes, A+ serum level 1 and level 2 help to smooth and soften wrinkles, lighten sun damage, and increase collagen production. You should only use this product in the evening and start by using just a few days a week and slowly work your way up. A+ Serum is also beneficial for non-inflamed acne.
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